Last Updated: April 3, 2025

At Visit My Granny, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, date of birth, and payment information when you schedule services or apply to become a companion.
• Health Information: Information about health conditions, medications, mobility issues, or special needs to provide appropriate companion care services.
• Service Information: Details about the services requested, preferences, scheduling information, and service history.
• Website Usage Information: Information collected through cookies and similar technologies about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our companion care services
• To process payments and maintain accounts
• To match clients with appropriate companions
• To communicate with you about services, scheduling, and related matters
• To improve our website and services
• To respond to your inquiries and provide customer support
• To comply with legal obligations
• To screen and evaluate companion applicants

3. Information Sharing and Disclosure

We may share your information with:

• Companions: We share relevant client information with assigned companions to provide appropriate care.
• Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors, background check services, and IT service providers.
• Legal Requirements: We may disclose information when required by law, such as in response to a subpoena, court order, or other legal process.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. You can set your browser to refuse cookies or alert you when cookies are being sent, but this may affect some functionality of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing of your information
• The right to data portability

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

7. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can take appropriate steps to remove such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

10. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.